Lord Leverhulme rather famously said "Half of my advertising budget is wasted. I just don't know which half."
And with that somewhat tautological statement, he set off a craze for measurement and ROI that has, to this day, not found a resolution.

Frankly, as a creative director and business owner I think it's a waste trying to identify the waste.

I would focus my energies and investment in trying to identify the other half, the half that works. Truth be told, even that will always be an imprecise science. In advertising and marketing, we are still wallowing in the quagmire of empirical limitation and search for validation in numerical or statistical evidence.

The human mind (and human behaviour) continues to be a source of astonishment to those who pursue a deeper understanding of it in a lifetime of study - anthropologists, psychologists, sociologists, neuroscientists. Our synapses and dendrites contain more information than a year's worth of tracking studies, focus groups and quantitative research.

None of them can truly account for or predict that undefinable moment when a creative act changes or defines a brand, its position in the market and its true value to its consumers. Think different (to borrow a phrase from a brand that did - and still does).



Article: Creative Commons License 2009 Gavin Barrett
This work is licensed under a Creative Commons Attribution-Noncommercial 2.5 Canada License.

Portrait of Lord Leverhulme by Augustus John, via link to Liverpool Museums website