This Nike Cricket spot is directed by Abhinay Deo with whom we have a tie-up for production in India. Abhinay is a Cannes award-winning director (it's easy to see why) and he made this spot for JWT India.

The national creative director at JWT is Agnelo Dias, a talented, quiet-spoken gentleman for whom I have a lot of time.

Talk about being on the right wavelength.
This spot hits all the right buttons.

Want to know why? Send me a note and I'll tell you.

The New York Times calls this London-based Sri-Lankan rappergirl's latest hit and accompanying video "electrifying" and "pure, surreal rhythm." M.I.A., I tip my turban to ya. Word.

Click on the article title to see the video on YouTube.

MULTICULTURAL MARKETING SECRET #3.
SOMETIMES THEIR NATIVE TONGUE IS OUR NATIVE TONGUE.

As always, in the complex world of multicultural communications, there's more than one side to multiple language communications.

In some cases, English is still your best bet - though not the Queen's variety, perhaps.
International variants whether patois, pidgin or dialect possess colour, immediacy and spirit that make them instantly accessible to your audience

The English themselves employ this with great effect.
Consider I could doon a broon.
A tremendously successful slogan for Newcastle Brown, in dialect known to Geordies everywhere.
(Psst: know of others? Send in your entries.)

For our South Asian audiences, we usually recommend the use of English-only ads because our audience’s familiarity with the language cannot be underestimated.

It is worth noting that India by itself, has more English speakers than any other country in the world.
English is India’s language of business, government and law and is the language that straddles the linguistic divide between North and South Indian languages. Over 2.4 million people read the Times of India daily.

And when one considers that there are 23 official languages, 12 of which are represented on the country's currency. It seems more like a mind-boggling tower of babel than a market.

Yet, major advertisers in India have typically solved this problem with simple efficiency: they run their ads in English.
Oh yes, when they know their markets, and can afford multiple language buys in regional newspapers and so on, they do run advertising in the regional language(s) too. But typically, English leads.

It might be worth taking a leaf out of that book. A market study we conducted with Professor Dilip Soman at the University of Toronto's Marketing Faculty, taught us that many immigrants from these groups were offended when marketers chose to speak to them in their native tongues. For these English-medium highly educated, often multilingual new Canadians, it felt vaguely patronising. Not a good place to begin a relationship methinks.

text copyright 2008 Gavin Barrett All rights reserved
Image: Bangles in Laad Bazaar, Hyderabad, Andhra Pradesh, India. The fixed price signs indicate that there is no bargaining allowed, in, from left, Urdu, Hindi, Arabic and English. Photo taken by David Boyk in 2003. Image licensed under Creative Commons Attribution 1.0 License.

A corollary to Secret#2 aka WHAT'S THE FREQUENCY KENNETH WONG?

We've now established (in #2) that speaking to an audience requires more than speaking the same language.
Rather, it has to do with communicating on the same wavelength.

Here's the corollary: this does not exclude communications in those languages.

Sometimes, simple practicality determines that an ad for a Punjabi-only audience be in Punjabi.
Or that a poster that will appear at a Lebanese festival be in Arabic.
And yes, most advertising targeted at Chinese audiences will run in a Chinese language, whether Cantonese or Mandarin.

This is often the case when you are trying to reach larger groups of first generation blue collar immigrants, for instance.

It is (culture) relevance that allows a brand to communicate effectively, to engage.

Language only makes it possible.



copyright 2007 Gavin Barrett All rights reserved
picture: Mai Dang Lao (McDonald's in Chinese), bronze fangding ritual sculpture by Zhang Hongtu

The second critical factor when attempting to engage a multicultural audience is language.
Seems obvious, doesn't it? But wait, here's the secret.

MULTICULTURAL MARKETING SECRET #2: DON'T SPEAK TO THEM IN THEIR LANGUAGE. SPEAK TO THEM IN THE RIGHT LANGUAGE.

Before you can get under someone’s skin you’ve got to live in their skin.
In other words, understand their psychographics.
Get on the same bandwidth.

This approach requires open-mindedness, an appetite for cultural nuance and subtlety, a love of challenge. But it can be done.
To borrow the words of the great Hollies song, he ain't heavy, he's my brother.

Much is made of the cultural differences between various ethnic groups in Canada. Chinese market experts tout their expertise in reaching their fellow immigrants. South Asian market experts flaunt theirs.

Meanwhile, south of the 44th parallel, the Hispanic population has outstripped the African American population. Though one might think this would establish the position of Hispanics in the mainstream, advertising agencies and marketers are spending vast amounts of time and brainpower to say that only a Hispanic agency can produce messaging that will connect with this powerful new audience effectively. It’s an old idea. It’s a well-used idea. It’s an idea whose time has gone.

There is one way to reach a minority audience. To connect, to engage, to be significant, one has to understand what it feels like to be that minority.

“Ich bin ein Berliner” said JFK (unfortunately claiming kinship with a sausage in the process – but we know what he meant).
“I am a Berliner. I am one of you. I too live with the Wall. I feel your pain at being separated from your countrymen.”
The brilliance of the line, of the sentiment, was not one of timing important as it was. Its brilliance lies in empathy.

You aren't heavy if you're my brother.

The door to the mind of a Chinese housewife in Mongkok, Hong Kong or in Agincourt, in the GTA is the same.
And it takes the same key to open it.
That very key also opens the door into the mind of a Tamil accountant in Matunga, Mumbai or in Cedarbrae, Scarborough.

That key is openness. Openness is all. So, marketers, are you?
No habla multiculturalese? You're screwed.



copyright 2007 Gavin Barrett All rights reserved

Right. This posting picks up where the "...Stoopid" posting left off. So how do you talk to the multicultural market without pissing anyone off? Here it is. For free. No holds barred. Nothing hidden. Nothing held back. A drum roll please, for step one:

MULTICULTURAL MARKETING SECRET #1: SPEAK BRAND TO ME

or, to put it another way

MAINTAIN BRAND FIDELITY


That's right. We tell all our clients that any multicultural advertising they do should bear a strong resemblance to the brand work they are currently running in the mainstream. We find our clients tremendously relieved to hear this.

The truth is, if you've created a brand you have already created an idea of who you are in the public space. A relationship exists. For a multicultural audience, you now need to explain that relationship in a culturally relevant fashion. But you don't have to change who you are to do it.

We know that this works from experience. Here's why:

A.
It reinforces your brand in the advertising; in other words the advertising helps your brand while doing the job it needs to do.

It reinforces your advertising by linking it to your brand (which already lives in the public space); in other words your brand helps your advertising do its job.

B.
In addition, it prevents the alienation of ethnic audiences, who are hypersensitive to obviously “segregated” approaches.
This seems paradoxical, but it is simpler to understand when we put it in the words of a multicultural consumer.
"Treat me the same, but understand my differences."

C.
Our approach is very much in keeping with best practices in ethnic marketing. Case studies of ethnic campaigns that correctly engage their audiences while maintaining brand fidelity are aplenty. (Rogers, Telus, Bank of America).
For a company devoted to establishing what the best practices are in a nascent industry, this sounds like a waffle. It isn't.
A good idea is a good idea even if it's someone else's - in the case of Rogers though, it was ours.





copyright 2006 Gavin Barrett All rights reserved

A short Eid wish from us.
Click on "Eid Mubarak" (above) to view the greeting.



Because it is better to have an idea than to curse the multicultural market with more darkness.