A corollary to Secret#2 aka WHAT'S THE FREQUENCY KENNETH WONG?

We've now established (in #2) that speaking to an audience requires more than speaking the same language.
Rather, it has to do with communicating on the same wavelength.

Here's the corollary: this does not exclude communications in those languages.

Sometimes, simple practicality determines that an ad for a Punjabi-only audience be in Punjabi.
Or that a poster that will appear at a Lebanese festival be in Arabic.
And yes, most advertising targeted at Chinese audiences will run in a Chinese language, whether Cantonese or Mandarin.

This is often the case when you are trying to reach larger groups of first generation blue collar immigrants, for instance.

It is (culture) relevance that allows a brand to communicate effectively, to engage.

Language only makes it possible.



copyright 2007 Gavin Barrett All rights reserved
picture: Mai Dang Lao (McDonald's in Chinese), bronze fangding ritual sculpture by Zhang Hongtu

The second critical factor when attempting to engage a multicultural audience is language.
Seems obvious, doesn't it? But wait, here's the secret.

MULTICULTURAL MARKETING SECRET #2: DON'T SPEAK TO THEM IN THEIR LANGUAGE. SPEAK TO THEM IN THE RIGHT LANGUAGE.

Before you can get under someone’s skin you’ve got to live in their skin.
In other words, understand their psychographics.
Get on the same bandwidth.

This approach requires open-mindedness, an appetite for cultural nuance and subtlety, a love of challenge. But it can be done.
To borrow the words of the great Hollies song, he ain't heavy, he's my brother.

Much is made of the cultural differences between various ethnic groups in Canada. Chinese market experts tout their expertise in reaching their fellow immigrants. South Asian market experts flaunt theirs.

Meanwhile, south of the 44th parallel, the Hispanic population has outstripped the African American population. Though one might think this would establish the position of Hispanics in the mainstream, advertising agencies and marketers are spending vast amounts of time and brainpower to say that only a Hispanic agency can produce messaging that will connect with this powerful new audience effectively. It’s an old idea. It’s a well-used idea. It’s an idea whose time has gone.

There is one way to reach a minority audience. To connect, to engage, to be significant, one has to understand what it feels like to be that minority.

“Ich bin ein Berliner” said JFK (unfortunately claiming kinship with a sausage in the process – but we know what he meant).
“I am a Berliner. I am one of you. I too live with the Wall. I feel your pain at being separated from your countrymen.”
The brilliance of the line, of the sentiment, was not one of timing important as it was. Its brilliance lies in empathy.

You aren't heavy if you're my brother.

The door to the mind of a Chinese housewife in Mongkok, Hong Kong or in Agincourt, in the GTA is the same.
And it takes the same key to open it.
That very key also opens the door into the mind of a Tamil accountant in Matunga, Mumbai or in Cedarbrae, Scarborough.

That key is openness. Openness is all. So, marketers, are you?
No habla multiculturalese? You're screwed.



copyright 2007 Gavin Barrett All rights reserved

Right. This posting picks up where the "...Stoopid" posting left off. So how do you talk to the multicultural market without pissing anyone off? Here it is. For free. No holds barred. Nothing hidden. Nothing held back. A drum roll please, for step one:

MULTICULTURAL MARKETING SECRET #1: SPEAK BRAND TO ME

or, to put it another way

MAINTAIN BRAND FIDELITY


That's right. We tell all our clients that any multicultural advertising they do should bear a strong resemblance to the brand work they are currently running in the mainstream. We find our clients tremendously relieved to hear this.

The truth is, if you've created a brand you have already created an idea of who you are in the public space. A relationship exists. For a multicultural audience, you now need to explain that relationship in a culturally relevant fashion. But you don't have to change who you are to do it.

We know that this works from experience. Here's why:

A.
It reinforces your brand in the advertising; in other words the advertising helps your brand while doing the job it needs to do.

It reinforces your advertising by linking it to your brand (which already lives in the public space); in other words your brand helps your advertising do its job.

B.
In addition, it prevents the alienation of ethnic audiences, who are hypersensitive to obviously “segregated” approaches.
This seems paradoxical, but it is simpler to understand when we put it in the words of a multicultural consumer.
"Treat me the same, but understand my differences."

C.
Our approach is very much in keeping with best practices in ethnic marketing. Case studies of ethnic campaigns that correctly engage their audiences while maintaining brand fidelity are aplenty. (Rogers, Telus, Bank of America).
For a company devoted to establishing what the best practices are in a nascent industry, this sounds like a waffle. It isn't.
A good idea is a good idea even if it's someone else's - in the case of Rogers though, it was ours.





copyright 2006 Gavin Barrett All rights reserved

A short Eid wish from us.
Click on "Eid Mubarak" (above) to view the greeting.



Because it is better to have an idea than to curse the multicultural market with more darkness.

A short Diwali wish from us, Click on Shubh Labh (above) to view the greeting.





Because it is better to have an idea than to curse the multicultural market with more darkness.

You don't have to speak to us slowly. Or loudly. We're not dumb. Or deaf.

Yet, for some reason, majority culture marketers often assume that visible minorities are, gosh darn it, stoopid.

Now these aren't bad people. They even mean well. They really do want to connect with minority markets.
But, as with so many well-educated anglophone North Americans, ethnocentrism gets in the way.

"They won't understand."
"That's a lovely idea but it's too clever for this audience."

If only they knew. Here's the thing. Ethnic audiences in Canada and the USA are dominated by the post 1990 immigrant phenomenon. These immigrants are well-educated, well-travelled professionals - an affluent white collar audience who must be treated as such.

There is still more to it. These are audiences who have seen their home economies change overnight.
The changes have been radical. Their impact has been global.

The middle class markets that have sprung up in India and China, are surprisingly subtle and sophisticated.

South Asian and Chinese immigrants are exposed to advertising in their home countries that is in many ways more sophisticated than mainstream Canadian advertising. (Watch this blog for great advertising from those markets - it will blow you away, I promise.)

In other words, ethnic audiences are not simple-minded. They do not require simpler messages. In fact they often take offence when treated in this fashion.

These audiences come from ancient cultures and are accustomed to incredibly complex forms of communication. They handle subtlety and nuance to a degree rarely understood by western minds.

So, how should you, as a marketer speak to these markets? More on that after my Diwali and Eid postings.




copyright 2006 Gavin Barrett All rights reserved

For the last 21 years I have been privy to the tone-und-style diktats of some the largest brands in the known universe.

These brand guidelines or style guidelines or brand documents, as they have been variously and unimaginatively called, were written by some of the most august, venerable touts of branding in the world - great names writing about great names hoping to make a still greater name for themselves.

There was a common denominator in almost all of these documents.
They specified that the brand voice must be Approachable.

Approachable!

Which moron wrote that?
Has there been a commercial venture since the beginning of time that wanted to be unapproachable?

Approachability has been the core of every act of commerce, from the oldest profession in the world to the youngest. Approachability is about what makes you friendly (don't get me started on that word!) and accessible.
Anyone who is selling anything wants to be friendly and accessible.
Butchers. Bakers. Candlestick makers.
Whores. Priests. Doctors. Clairvoyants. Snake oil salesmen. Arms dealers. Pushers.
They all want you to be able to find them, and, having found them, to like the experience of dealing with them enough to want to come back for more.
(There are exceptions and we will come to those another time.)

Approachable!
A pedestrian crossing is approachable.
A pedestrian crossing is also, well, pedestrian.




copyright 2006 Gavin Barrett All rights reserved